Authorsoft Support


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Support Center

 

Before requesting support, please browse our web site to see if you can find the solutions to solve your problem.

Have you read the user's manual? Maybe you can solve your problem all by yourself.

We are eager to help you!

Authorsoft Corporation can help you. All support requests are treated equal - whether you own our product or are just using the trial version.

Process of helping you

1. You tell us your problems and requirements

2. We investigate the problems

3. We propose the right solution

4. You give us some feedback
You may request,

Technical support

Sales support

Product training

Resend license

Volume discount

Reseller policy

Licensing information

Purchase inquiry on your order

Refund if you are not satisfied with the paid version

Free upgrade to the latest version


How to get support?

Our support staff are located in 4 different locations, UK, Spain, France and the USA. Depending on your question and the time of day you posted - it could be answered by a member of support team in any one of these locations.

When requesting technical support - it is important you supply us with the following information,

Your serial # or receipt # or specify 'demo' Version

Type of Microsoft Windows being used

Product version

Language set used in the translation

Type of Internet connection

Cartoon character being used


How to contact us?

Send your support requests through email to us,

Technical Support support@authorsoft.com

Sales Support sales@authorsoft.com

Reseller Support info@authorsoft.com

Other questions authorsoft@authorsoft.com

As always, we respond to your requests in less than 6 hours. If you want to talk to us, feel free to send your telephone number and your time zone information to us, and we will call you back in your working hours usually within 2 business days.
 

Free upgrades to the latest version for all registered users

All registered users are entitled to upgrade the old version to the latest version of the product purchased. If you have not received the upgrade notification through email, please contact us for the download link to the latest version of the product you have purchased. Don't miss it! Free upgrades is a service provided by us free of charge.

 

Contact Us now! 

Resend the registration key for registered users who lost it

This service is free of charge. If you lost your registration key code, feel free to contact us, we will resend you the registration key code.

 

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